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Post Go Live Support (PGLS)
Deciding a reliable & committed partner with a cost effective SAP POST GO-LIVE Support Service is a challenging task. Many partners are restricted to certain functions and do not go beyond problem solving.

Through PIVOX, implement Post Go-Live Process Support (PGLS) & Optimization as the Foundation for Continuous Improvement and get maximum benefits.


What is PGLS?
Services that ensures “efficient” ongoing maintenance in production
Ensure rapid response to system issues
Provide appropriate fixes with full “Impact Analysis”.
 
Why is PGLS?
Real life business transactions may cause un-forcing system behavior
Minor business requirements may not be captured during the implementation stages of the Project
Some stages are good to have functionality may defer while users start working with the system during real time
 
 
Advantages
With this service, you get valuable best practices for key IT operations. As a result, your IT team benefits from streamlined, well-documented processes and reduced workload.

Through PIVOX’s Post-Go-Live Operations Consulting, your IT team
can define and document vital operations tasks and monitoring processes.
monitor adherence to service-level agreement.
proactively address technical issues and
ensure that your business operations move forward without risk of disruption.
   
And also the organization receive the following from PIVOX’s Consultants’:
Daily operations reviews
Performance analysis and monitoring
Database layout and performance analysis
Change control methodology review
IT strategic consulting and capacity planning
Disaster recovery planning and implementation
IT environment review and documentation
Security methodology review
Backup and recovery methodology review
Job-scheduling analysis
   
Intangible Benefits with PGLS
Access to imminent functionality
Access to best practices
Access to strong knowledge pool
   
How does PIVOX provide PGLS?
Work with the designated IT Analysts & Power Users
Provide ongoing maintenance for business configuration & technical objects, such as forms, reports, interfaces, enhancements, etc.
PIVOX Post-Go-Live Operations Consulting focuses on giving you the tools and information you need to maximize your IT infrastructure – even after SAP consultants have finalized your implementation.
With PIVOX Post-Go-Live Operations Consulting, you receive a detailed plan for maintaining and protecting your mission-critical IT functions. And your IT team gains the knowledge to manage your solution effectively, lowering your total cost of ownership.
PIVOX’s experienced consultants perform a detailed analysis of your current IT environment, offer valuable recommendations for improvements, and implement best practices that enable you to optimize your solution. That frees your IT team to focus on more strategic activities.
Through PIVOX Post-Go-Live Operations Consulting, your IT team can define and document vital operations tasks and monitoring processes. Monitor adherence to service-level agreement. Proactively address technical issues. And ensure that your business operations move forward without risk of disruption.
   
Support
Post Go-Live support will be On-site (Near Customer Site) Off-shore or Mixed mode.
   
Pricing Options
Pay as you Go (Hourly)
Buy block of hours overall
 
If you are interested for more details about Pivox Solutions, send an email to info@pivoxsolutions.com
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